First and foremost, Eras Vietnam Technology Solutions Co., Ltd. would like to extend our sincere thanks to all valued customers who are using our website design and software development services. We are always ready to support you in operating your website smoothly, effectively, and safely, helping to avoid any unnecessary risks.

During the course of using your website, should any issues arise, please contact us directly via hotline or live chat. Below is a detailed overview of our warranty policy, outlining the rights and responsibilities of both Eras Vietnam and our clients. We strongly recommend that you read these terms carefully, as they contain important information regarding your legal rights when using our website services.

We are committed to providing a fair warranty policy that ensures customer satisfaction and protection. Please do not hesitate to reach out to us if you have any questions or suggestions.

1. Warranty Coverage

  • Eras Vietnam provides full technical support, monitors your website’s performance, and resolves functional or system-related issues that arise from services we have developed (as outlined in your contract).
  • We offer prompt and continuous support during your use of our website services to ensure stable operation.
  • Warranty is not applicable if the website or software is affected by services provided by third parties (not affiliated with Eras Vietnam).
  • We are not responsible for any issues caused by leaked system passwords or unauthorized access (by friends, relatives, or unknown individuals) to the admin panel.
  • Eras Vietnam will not be held liable if the client deletes source code, makes unauthorized code changes, or embeds malicious scripts not provided by our team.

2. Warranty Time

We offer lifetime warranty support for all websites developed by Eras Vietnam. Clients will only incur additional costs if they request new feature upgrades or functional enhancements in the future.

3. Warranty and Maintenance Procedures

Our technical team will directly resolve any technical issues related to your website:

  • For simple issues, support will be provided immediately upon issue detection. Remote support is also available via phone, email, Skype, or other communication channels.

  • For complex issues, our team will conduct a thorough inspection and resolve the issue within 12 to 48 hours, depending on the situation.

* For fast technical support, please contact us at hotline: 0988606539 or email Support@erasvietnam.vn

Eras Vietnam Technology Solutions Co., Ltd.